Last updated 17/09/2026
Privacy Policy
Information we process
LoyalHouse processes account details, business settings, customer phone numbers, loyalty activity, reward history, and transactional message records needed to provide the service. Businesses are responsible for having a lawful basis to add customers and send messages.
How information is used
We use information to operate loyalty programs, identify customers, track stamps and rewards, deliver requested WhatsApp messages, provide reporting, secure accounts, and support the service. We do not sell personal information.
Sharing and service providers
Information may be processed by infrastructure, communications, security, and support providers acting on our behalf. We disclose information when required by law or when necessary to protect users and the service.
Security and isolation
Business data is isolated by account. We use access controls, encrypted connections, hashed passwords, and operational safeguards designed to prevent unauthorised access. No online service can guarantee absolute security.
Retention and deletion
We retain information while an account is active and as needed for legal, security, and operational purposes. Businesses may request account and customer-data deletion by contacting LoyalHouse through the contact option on our home page.
Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or export personal information. Customers should first contact the business that enrolled them. Businesses can contact LoyalHouse for assistance through the contact option on our home page.
Changes
We may update this policy as the service changes. The date above shows the latest revision. Continued use after an update means the revised policy applies.